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1 - The purchase
The DVDi website works with real stock, the products shown in Stock are available for immediate shipment.
Given the exceptional circumstance in which we could not send you any of the products in your order, we would proceed to replace it with one with identical or superior characteristics, notifying you of this circumstance by e-mail and we will record in your order the change made, in case of If there is any doubt or non-availability of a substitute, we will discount the units or product from your order and proceed with shipping. Remember that all purchases must be made through our website DVDi.es. We cannot accept orders placed by email or any other means. The prices reflected on the website are shown with taxes included. The deadline to cancel or modify an order ends two hours after your order has moved to the “processing” status; From that moment on, the order will have been transferred to transportation for shipment, and the purchase will have become a sales contract to which both parties are subject to compliance; you as the recipient of the merchandise, and DVDi Unipessoal Lda as the seller with the shipping and service conditions included in these conditions www.DVDi.es is of use.
To request a modification or cancellation, you must send an email to [email protected] or use the contact form. You may only place an order and/or communicate with us in English, Spanish, Portuguese or Italian. The proposed products respect current Spanish legislation. DVDi unipessoal Lda. will not be responsible if this does not coincide with the legislation of the country where the products are delivered. It is your responsibility to request information from local authorities about the possibilities of importing and/or using the requested products. We guarantee that the technical sheets and descriptions of the products, transmitted by their manufacturer, distributor or supplier, must be representative of the characteristics and functionality of the same. The general compatibility between the products offered and any that the customer may already own or between two products purchased independently of the DVDi catalogue, will be that dictated by their respective manufacturers in their respective technical sheets.
Returns will not be processed as a guarantee for incompatible products, except in the case of a clear lack of conformity with respect to what is reflected in the technical characteristics of the DVDi catalog.
2 - Cancellation or Modification of Unshipped Orders
The deadline to cancel or modify an order ends two hours after your order has moved to the “processing” status; From that moment on, the order will have been transferred to transportation for shipment, and the purchase becomes a sales contract to which both parties are subject to compliance; you as recipient of the merchandise, and DVDi Unipessoal Lda as seller with the shipping and service conditions set out in these conditions of use. If you wish to cancel or modify an unshipped order, within the maximum period mentioned in the previous paragraph, you must notify us in writing, sending a message to [email protected], indicating your order number and the word Cancel or modify in the subject. of the message, you will receive confirmation via email to your related account. If your order has already been paid in advance, by Credit Card or PayPal, a full refund of the value will be requested, there is no surcharge. Any type of cancellation communicated by any other means, or outside the indicated period, will not be accepted. Note: Cancellation of an order that has already been shipped will not be possible. If at the time of delivery the customer decides to reject it, they must assume the transportation costs generated by the shipment.
3 - Cancellation by DVDi
We reserve the right to cancel any contract if:
A. We do not ship to your area
B. The data provided by the customer for the delivery of an order is insufficient to carry out the shipment.
(This cancellation will be notified to the customer so that they can rectify their data for a next order) In the event that we cancel a contract, we will notify them through the email related to their customer account and we will refund the amount due as soon as possible. possible, and in any case always within 30 days from the date of your order. We will not be obliged to offer any additional compensation for any inconvenience caused.
4 - Unforeseen
We will have no liability to you for failure to deliver an order, delay thereof, for any damage or defect caused by circumstances beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial disputes, closure of road infrastructure, lack of access, floods, fires, explosions or accidents.
5 - Refund for damage caused in transport
The recipient will be obliged to immediately examine the shipment for any damage and if it is complete. Any damage that may have occurred during transport and that cannot be examined externally will be notified to us in writing within a maximum period of 24 working hours from receipt of the order. If at the time of delivery it is visible and clear, without having to manipulate the packaging, that any of the packaging is visibly in poor condition, let it be recorded on the delivery note and an incident number will be automatically assigned. In both cases you must notify us in writing to the address [email protected], your order number and list of affected products.
6 - Return due to shipping error
If you notice an error in the merchandise received, the customer must notify DVDi by email to [email protected], within 48 hours of receiving the order, in order to request the return of the incorrect product or products affected. and thereby process the replacement with a correct one or proceed to refund the price paid for it. If more than 48 hours pass, DVDi Unipessoal Lda. will not be responsible for the costs of returning and replacing the merchandise. The resolution of the case may take between 3 and 5 business days.
7 - Registration and Purchase by Minors
DVDi does not make sales or shipments to minors; We only carry out transactions with adults. If you are under 18 years old, your father, mother or guardian must participate with you in the registration and purchase. DVDi Unipessoal Lda reserves the right to reject the order, cancel the account, delete or correct the content or eliminate those orders suspected of irregularity. In any case, the father, mother or guardian will be responsible for the acts and problems arising from the registration and purchase by a minor.
8 - Tariffs and Taxes
All orders are sold as they are in accordance with Portuguese law and all imposts. Any other duties or taxes applicable in accordance with current legal provisions will be the responsibility of the buyer. The buyer is the importer or introducer to its destination and is responsible for all import declarations to the responsible authorities in the country of delivery and all responsible for copy fees, levies, performers' rights, copyright or special right of payments for all products ordered on this website.
*Note: All our orders will be charged with VAT, except for those made by authorized distributors registered in our database. The client will be responsible for requesting a refund of taxes, if exempt from them, to the treasury of the country in which he pays taxes.
9 - Claims
In the unlikely event that you have a complaint regarding your DVDi purchase, you can:
1. Write to [email protected]
We will contact you to let you know that your complaint has been received on the next business day.
2. Address by mail to:
DVDi Unipessoal Lda
Atención al Cliente:
Quinta da Paradela nº388
4510-362, Gondomar
Portugal
The consumer has a period of 14 days, counting from the day on which he acquires the physical pose for the last two years or from the day on which he acquires the physical pose for the last two years, in the case of several two years ordered in one order and delivered . separately, to proceed with the return of your order, without the need to indicate a reason. Consult this page to obtain detailed information on this topic on DVDi.
